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Frequently Asked Questions

Here is a list of Frequently Asked Questions (FAQ) about Landscape Photography.

Is my credit card details safe ?

YES, Absolutely. For more information on the safety of your credit card details please check out our Website Security policy.

What payment types do you accept ?

We accept all Visa and MasterCard credit/debit cards, eCheques, bank transfers and payments from PayPal accounts.

What currency is used on landscape-photograph.com ?

All prices displayed on landscape-photograph.com are in Australian Dollars (A$). We recommend using www.xe.com for currency conversions at the current exchange rate.

Are all taxes included in the displayed prices ?

Yes the prices displayed include GST and all applicable taxes.

What do you do with my personal information ?

We take great care in ensuring that your personal information is kept safe. Check out our Privacy Policy for more information on how we respect the confidentiality of your personal information.

What Areas Do You Deliver to and what are the charges ?

Yes we deliver Australia wide and Internationally with a standard fixed delivery charge. With delivery to overseas destinations, however, the delivery times will vary according to the destination country. Please refer to the Delivery Information page for more details on postage charges.

Do I receive an order acknowledgement ?

After placing an order you will be sent an email confirmation to acknowledge that we have received your order.

How long will my photos take to arrive ?

The printing of your photos normally takes about 2-3 days, however if the selected photos are in stock then they can be shipped the next business day. Shipping times range from 1-3 days in Australia to 7-21 days for overseas delivery.

How do I check the status of my order ?

At the moment you can contact us via phone or email to check on the status of your order. Soon we will have an online tracking page where you can see what stage your photo is currently up to.

Can I be notified when new photos are available or there are special offers on photographs ?

Yes if you subscribe to our mailing list then we will send you an email when special offers or new photographs become available.

What type of paper do you print the photos on ?

We use Kodak Professional Endura VC Digital Paper which is renown for its vivid colours (hence the name VC) and resistance to fading & ageing.

What happens if my photographs are damaged in the mail ?

Any photographs that are damaged in transit will be replaced free of charge, provided that the photographs are posted back to us within 5 days of you receiving them.